One local translation agency made great use of a translation agency by using their services to find out what they could do to improve their own services. They used all of the services that the translation agency offered to see what made the other translation agency different from there's. They noticed how quick the documents were delivered and error-free. The reason for that was the other translation agency didn't rely on software. They relied on real translators to complete the documents. Also, no document was delivered until two translators proofread it.

The local translation agency made a plan to hire high quality translators and do away with the software. The high quality translators must be proficient in their language and if they do legal translation, they must have a degree in law. The local translation agency noticed that many of the documents were being sent back because of errors. In the translation business, there is no room for errors.

The local translation noticed that the other translation agency provided translations in many languages. It allowed customers to stick with that agency since it provided what they needed in one place. The local translation agency always wondered why its client base was so small. It was because they were limited in what they offered.

The translation agency made some changes that would affect everyone involved. The first step was to rehire new translators. The translation agency posted ads everywhere looking for translators that spoke any language. The hiring process took a week because the manager wanted to make sure he or she was hiring high quality translators. One thing that the manager looked for is if the translator had experience with another translation agency. The manager called references to make sure the translator didn't leave on bad terms.

Since the local translation agency has made changes, the client base has increased along with revenues. The clients have not complained about errors. In fact, one client stated how this is one of the places he turns to when it comes to handling his legal documents. He can turn in a file to the agency one day and a couple of days later, they are ready.